Frequently Asked Questions

We run tours 5 tours a day Tuesday to Sunday

We currently have 12 tour guides

The tour takes roughly 1 hour and 45 minutes which includes a full tasting

We have no on site parking available
Paid on street parking is available on Chiswick Lane South and Netheravon Road South. On street parking is free on Weekends

The closest stations are Turnham Green and Stamford Brook - both are a 10/15 minute walk

Unfortunately given the historic nature and manufacturing purpose of the site the tour is unsuitable for those with mobility issues. However our Brewery Shop is fully accessible. More info can be found here via the button below

Yes. We have a limited number of tickets available on each tour slot. All guests must book a ticket via our website for their visit.

Please make your way into the The Brewery Shop and let a member of the shop team know you are here for a brewery tour.

Tours will leave promptly on the time stated on your ticket. We ask that you arrive at least 15 minutes before your departure time. If you are running late please contact us

Yes, our brewery tour guide will take you through the brewery and you will end your tour in our Hock Cellar for your beer tasting session. Your guide will be happy to take questions and will share the Fuller's Brewery story in an entertaining and captivating manner.

No - all bookings must be made online

Yes – cameras, mobiles and camcorders can be used on site – make sure to tag us in if posting online #fullersbrewery

If you have not received your order after 5 working days please contact us via web.orders@fullersbrewery.co.uk stating you Name and Order Number

If you receive your order and it has been damaged or missing items please contact us immediately so can investigate and rectify

We deliver to most UK Mainland addresses. We no longer offer International Deliveries for any of our products

Standard delivery will normally take between 2 and 5 days.

Orders are dispatched on working days only. Any orders placed on non-working days or after 12pm will be accepted on the next available working day. We do not deliver on Sunday

We aim to use the minimum amount of packaging when we ship however due the nature of the product we sell packaging is necessary to protect your order. All internal and outer shipping packaging is fully recyclable via your household refuse collections.

You will receive a tracking number once your order is dispatch and a 2 hour delivery window text from DHL Parcel (UK) when your order is out for delivery.

All orders are delivered via our courier partner DHL Parcel (UK)

No as we are now a separate company from the pub chain we are unable to send items to pubs to collect

We do not supply pubs glassware and point of sale material. Please contact your sales rep to arrange glassware or POS items

If you wish to cancel or return your order please refer to our returns and cancelations page

Yes we sell kegs and firkins - please contact us directly to arrange as notice will be required

Unfortunately no we are only serve beers and ciders - there are a number of very nice place to eat locally and we would be happy to recommend somewhere

No we do not allow food to be consumed on the premises

Yes well behaved dogs are very welcome

Our whole site is a cashless site. This means you will need to pay with cards or via mobile for all purchases carried out in our beer hall and shop.