Returns & Cancellations

Changes before the goods are dispatched

If you wish to cancel or amend an order, please email us at web.orders@fullersbrewery.co.uk

Returns after goods are dispatched

If you are not 100% satisfied with your purchase, you may return part or all of your order for a refund at any time up to 14 working days after pick-up or delivery, provided the product is unused and in its original condition. To arrange a return, email us at web.orders@fullersbrewery.co.uk, quoting your name, order reference and which product you wish to return. This will allow us to issue you a Returns Number so that when your goods arrive, we can arrange a refund straight away.

Please return goods to the address below, not to the pub where you picked up the order: Fullers Beer Company Limited Web Orders, The Griffin Brewery, Chiswick Lane South, London W4 2QB. You must return the goods to us at your own expense and ensure that the goods are packaged adequately to protect against damage. The returned item is your responsibility until it reaches us. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. 

Faulty or Damaged Goods

If the goods are faulty or broken, please contact us at web.orders@fullersbrewery.co.uk quoting your name, order number and reference, address and telephone number together with details of the product and the problem. We will replace the goods or refund you in accordance with your legal rights.

This cancellation policy does not affect your legal rights. If the goods are faulty or misrepresented, we will deal with the matter in accordance with your legal rights and advise on how to proceed.